Refund policy

We provide a full refund or replacement under the following conditions:

• The products received do not match your order.
• The products are defective / damaged upon receipt.
• The products are damaged during transit.
• The shipment is lost during transit.

All refunds are processed to the original payment method.

Please note that if the shipment is returned due to incorrect address / pin code or phone number, then we will refund the amount deducting the shipping and RTO charges understandably. 

To report a damaged or incorrect shipment, please write to us at orders@houseofsai.com

• Refund requests must be submitted within 7 days from the delivery date.